How to Contact Mandiri Call Center for Customer Complaints
The existence of a mandiri call center is indeed one of the best places for customers who want to complain or have problems when making transactions. This bank also makes it easy for members to access complaint services both orally and in writing.
When you become a customer of a bank, it cannot be separated from various types of problems that occur such as lost debit/credit cards, forgotten pin numbers, lost passbooks, they have to block ATMs so that they cannot perform transaction activities. Of course, a series of these problems happened to you, right?
To overcome these problems, you don’t actually have to worry or worry because the existence of the mandiri call center may be the best reference. The existence of the call centre is provided in accordance with the provisions of the applicable financial services authority or OJK. The mechanism for the submission of complaints by Mandiri Bank is also very easy.
There is a call centre number where it can be contacted at any time. For those of you who want to make a complaint, make sure if you do well. Don’t forget to tell you the details of the problem where you are being faced. Be sure to provide some important necessary documents including the existence of a passbook.
The existence of the complaints service is available at a branch of the bank. Although the method is quite easy, not a few of the public do not know how the correct mechanism is in contact with call centers. Not a few of the customers gave up their intention to dothe duan due to the lack of knowledgen about the procedure.
Overview of Mandiri Bank as a Public Company
Before you know the call center service, you also need to know at a glance about this one bank. PT Bank Mandiri Tbk itself is a bank with considerable assets in Indonesia. In addition, it turns out that it was listed as a public company on the Indonesia Stock Exchange as it had the stock code BMRI.
Founded on October 2, 1998, the company itself was originally as part of an Indonesian government-run banking restructuring program. At that time, there was an economic crisis where state-owned banks, i.e. the State-owned Bank of Commerce, Bumi Daya, Indonesian Import Exports and Indonesian Development, were combined into one. That is to say given the name Bank Mandiri .
On its own journey, Mandiri continues to develop a variety of banking products that can be selected by prospective customers according to their respective needs. The products offered by the Mandiri call center may include savings products for loan products.
Moreover, Mandiri’s work is also indisputable. This is not without reason why the company has actually made a significant development to provide services to the small and medium business sector to retail businesses that make a considerable contribution. Nor is there any need to doubt the performance.
There are several types of services that have been offered by the company to its customers. In addition to various types of savings and loan products that can be tailored to the needs of its customers, Mandiri also provides a 24-hour call center service that may be the best place to make complaints. When you make the company it becomes one of the leading companies in Indonesia.
Self-Service and Complaints Call Center
At this point, Kamu still wants to be looking for call center services, right? Ifyou want to make a complaint or complain, you can call the number14000. But the number can only be accessed by someone in the surabaya, palembang, jakarta, medan, bogor, yogyakarta, denpasar, jakarta, banjarmasin, semarang and macassar areas.
For customers who are outside the above city, there is no need to worry. Because you can contact the Mandiri call center for (021) 5299-7777. The fees where they will be charged to customers are also very cheap. You can contact directly via phone or mobile phone. Meanwhile, if you call the number 14000, you will be charged a logal rate.
For those of you who are mobile users, you will be charged a flat rate with a bias per minute. For more details, see the review below.
- Telkomesel helo card will be charged Rp 1200
- Telkomesel Simpat Rp1.800
- Indosat Rp1,700
- Xl Rp1.7000
- Flexi Jakarta lokasl
Meanwhile, for customers who access the number (021) 5299 7777, telkom fees will apply. If you want to make non-cash transactions through Mandiri Call, you are required to have a Mandiri Pin Call.
The Pin Call can be obtained by registering first at the nearest Mandiri bank ATM in your city. Customers can enter directly into the ATM card along with the pin. If so, it can be continued by selecting the e-banking registration menu and following the next instructions.
By Email and Social Media
In addition to contacting through the Mandiri call center service, customers can also make complaints about email and social media. For those of you who wish to contact via email, you can send a message directly to Mandiricare@bank Mandiri.co.id. To make a complaint via email, the customer can convey the problem or complaint clearly.
Don’t forget to provide documents that are required during the process such as passbooks, debit/credit cards, proof of transactions, complaint information that includes the date and time of the transaction, nominal and so on. For more details, you can ask first in the customer service section.
Another way that customers can use to make complaints is to access the official website from Mandiri Bank, i.e. www.bank Mandiri.co.id then you can directly select the menu contact us. In the menu, you will be required to enter some data. Make sure you never fake this data.
To contact the customer service department or call center from Mandiri, there are still other ways, namely through their social media, namely via the @Mandiri Twitter care or sending a message via telegram care to 0811-8414-000. It’s good to be patient and wait for an answer.
How is the Process for Customer Complaints
Already know how to contact the Mandiri call center service , the process of complaining to these customers includes:
- Customers can immediately submit complaints through the call centre facilities that have been provided. If yes, the bank immediately verifies the adequacy of customer data
- The customer will then immediately receive the registration number of the complaint and the officer will receive and register complaints from customers
- Officials from Mandiri will immediately follow up and resolve customer complaints based on the type of complaint where it was submitted.
- If the customer has agreed to the settlement or settlement, the complaint is immediately considered complete
- In the meantime, if no agreement is reached, the customer may immediately submit a dispute resolution application to the implementer of the banking mediation function where it has been facilitated by Indonesian bank.
Various types of problems are often experienced by bank customers, including Members of mandiri. To overcome this problem, you can contact directly the service department of the Mandiri call center which immediately overcomes and provides the best solution for you.