The goods are late to arrive? Contact JNE Call Center as follows!
If you often use JNE expeditions, then you only need to contact the JNE call center when you have problems with the delivery of goods. JNE itself is actually a company founded in 1990.
This shipping and logistics company is indeed quite well known in Indonesia and is even often used as one of the best choices for online buying and selling transactions. JNE products and services are also very diverse ranging from JNE Express, JNE Logistics to JNE Freight.
If you shop online, when checking out, you will usually be asked to choose an expedition to ship the item. There are so many e-commerce companies that use jne expedition services because they are experienced and rarely have problems, even you always use JNE, right?
What if suddenly the goods don’t arrive even though their estimated delivery time has passed? In addition to contacting the JNE call center , you can actually follow through the Internet to find out where the goods are located. But in this article, we’ll really consider ways to connect with JNE CS.
Verify certificates by using other sites
When shopping online, you can usually see the specified receipt number and you can check the receipt number. Although it was actually seen in e-commerce that the process of sending these goods reached where the others.
However, sometimes there are some barriers that keep track of the receipt number in e-commerce not updated. From there you can check the use of the official JNE website. However, if the official website hasn’t been updated or has technical issues, you can use other sites to check your receipt.
Some recommended locations for verifying receipts are resi.id by going to the main page of the resi.id site, and then typing the receipt about your package, pressing ENTER, and then following the instructions. The status of your package will appear or you can check other locations such as:
- com
- id
- com
If you checked different locations for checking the certificate, but still can’t see the package status update, you can contact the JNE Call Center. There are many ways you can complain or simply find package delivery information.
You can do this in several ways to connect directly to JNE customer service, more precisely through the specified email address, contacting JNE accounts on social networks and through the hotline service or phone number provided. In fact, you can also visit the Ask Joni page to come directly to the main office.
Kontaktirajte JNE Call Center putem email-a
This method is often done because it is simpler because you also do not need to spend a lot of money. So, you just need to send an email to the official JNE email address, which is customercare@jne.co.id about the complaint you want to convey and the advice is to send it in the correct format.
When sending an email, part of the subject does not leave empty, the correct format is the subject of the body with a complaint for example a “problematic package” then in the body of the email fill in a clear description or explanation of the problem you are facing. You should use the obstacle list so that cs understands it easily.
In the description section, remember to include the recipient’s name, sender’s name, and active mobile phone number. You can also attach a photo if necessary as proof that you really have problems with the sent package. In order not to be able to contact jne call center in the hotline, you can do this by email first.
After sending an e-mail message, you only need to wait for a response from cto sdomer service where the duration depends on the queue. It may be that in a few minutes your email can be read and replied by the administrator. It could also take a few hours or a few days.
Direct message via JNE account on social networks
In addition to the above method, more precisely sending complaints through the specified email address, you can also send messages through JNE social networks. but make sure in advance that the message on jne’s social networks is indeed his official social media account. It has been reported that making complaints through social media accounts is faster than email.
The official JNE social media accounts are Facebook @JNEpusat, Twitter @JNE_id and Instagram @jne_id. Keep in mind that the JNE call center on social media accounts consists of three accounts, namely Facebook, Twitter and Instagram, so others open official JNE accounts on social networks, so you need to be careful.
Moreover, he was recently angry at the accumulation on behalf of certain companies or expeditions. So really make sure that the social media account is the official account of jne in order to reduce the occurrence of adverse events to the least possible possible thing. So how do you send a complaint through a social media account?
You just need to send a message to one of the official social media accounts and the format can be equated with sending a complaint by email. You need to include the sender’s name, recipient’s name, confirmation number, and mobile phone number that is still active, and give some explanation of the problem that occurred.
Access to JNE Call Center at Ask Joni
The next option is via the Ask Joni page. This site is a special page that is really provided by JNE to make it easier for customers or customers to convey problems. How to complain on the page Ask Joni is also very easy, namely:
- The first step is to open the “Ask Johnny” page in https://www.jne.co.id/id/hubungi-kami/ask-joni
- You can then fill in the necessary information such as name, address and mobile phone number
- In the subject column, you can select customer service
- In the message field, you can fill in or say the complaint that is being experienced
- Then click send message
Similar to when you contact call center via email or j&t social media accounts, make sure you also enter a confirmation number, sender’s name, and recipient’s name so that JNE can track or verify the location of the package. As for the answer from the Ask Joni website, you can get an answer from the mobile phone input number.
Therefore, in the mobile phone number column, fill in the number that is still active or the number used when sending the package to make it easier for JNE to re-contact. In fact, in addition to the above methods, you can also contact the JNE call center through the hotline service or make a call directly.
The hotline number from JNE is 021 29278888 where you can call the number and wait until there is an operator to answer the call, then press the extension button to connect to the handling department. You can then communicate in both directions via the hotline service.
But, unfortunately, why a hotline service is rarely used is because if you make a call directly to the specified number, you may be charged a phone fee depending on the vendor used. Tideven wonders if consumers prefer to object to the JNE call center via email accounts or social networks.